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extensions:teemip-request-mgmt

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extensions:teemip-request-mgmt [2020/10/31 20:39] – [Features] cnaudextensions:teemip-request-mgmt [2021/03/23 18:19] – [Features] cnaud
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 ===== Revision History ===== ===== Revision History =====
 ^  Version  ^  Release Date  ^  Comments  ^ ^  Version  ^  Release Date  ^  Comments  ^
 +|  2.7.1  |  2021-04-01  | Allow automatic request processing for some profiles. \\ Adds a group of recently created requests in Portal list of ongoing tickets.  \\ Align extension structure with new guidelines. |
 |  2.6.1  |  2020-05-08  | Revision for TeemIp 2.6.1 | |  2.6.1  |  2020-05-08  | Revision for TeemIp 2.6.1 |
 |  2.6.0  |  2020-04-14  | Revision for TeemIp 2.6.0 | |  2.6.0  |  2020-04-14  | Revision for TeemIp 2.6.0 |
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 ===== Features ===== ===== Features =====
  
-This extension allows Hostmasters to manage tickets that are specific to the IP management world: creation, modification or deletion of IPs, creation, modification or deletion of subnets.+This extension allows Hostmasters to manage tickets that are specific to the IP management world: creation, modification or release of IPs, creation, modification or release of subnets.
  
-Management of IP tickets is done following a workflow that automates the standard tasks associated to IP tickets: selection of an IP within a subnet, selection of a subnet within a subnet block, for instance. Such workflow insures that tickets are managed according to a defined process. Only authorized users can manage an IP request and change its status.+Management of IP tickets is done following a workflow that automates the standard tasks associated to IP tickets: selection of an IP within a subnet, selection of a subnet within a subnet block, for instance. Such workflow insures that tickets are managed according to a defined process. Only authorized users can manage an IP request and change its status. Full automation is also available to the end users who have the correct profile and for subnet blocks or subnets that allow such comprehensive automation.
  
 At any time of the life of the ticket, the support agent can communicate with the customer via a “Public log.” He can also communicate with teams internal to his company through a “Private log”. At any time of the life of the ticket, the support agent can communicate with the customer via a “Public log.” He can also communicate with teams internal to his company through a “Private log”.
  
-Starting for revision 2.5.1, the extension includes TeemIp portal that is described [[2_x:portal:start|here]].+TeemIp IP Request Management includes a dedicated portal that is described [[2_x:portal:start|here]].
  
 ===== Licensing ===== ===== Licensing =====
extensions/teemip-request-mgmt.txt · Last modified: 2024/04/04 14:45 by cnaud

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